Everyone has something to say, but not everyone communicates well. Everyone has a message that should be communicated and heard. Learning to communicate your message is much more challenging than it may seem. It is a skill that does not always become naturally.
Communication affects all areas of your life. Good communication skills can improve relationships and increase performance. Poor communication can reduce trust, damage relationships, and ultimately lead to the failure of projects, teams and organisations.
Improving your communications skills requires willingness to self-reflect honestly, and the courage to change behaviours.
This workshop covers:
Understanding Communication – A chance for you to establish your view of what communication means. You will review the three main components of communication; verbal, paraverbal and non-verbal.
Communication Styles – You will explore your own communication style and establish the positive and negative aspects of these preferences and what that means when communicating.
Communication Attitude – Reviewing the aspects of communication attitudes that can be portrayed – aggressive, assertive, passive and passive aggressive.
Communicate Confidently – Focusing on what makes people confident communicators, understanding what their own communication strengths are and acknowledging when to apply them.
Active Listening – Identifying the benefits of active listening and practicing the skill with colleagues.
Clarifying and Questioning – A review of the different types of questioning and clarifying that can be used. Understanding the purpose of alternative questioning approaches, applying them to different scenarios and explaining how and why they are used.
Non-Verbal communication – Establishing the impact of non-verbal communication. How to read it and how to improve your own. This includes, facial expressions, body language, gestures, personal space and touching.
Getting Your Message Across – Helping to ensure others understand you, what makes communication become confused and how to use the ‘headline’ approach to structure an effective message. Looking at what you say, how you say it, and focusing on the needs of the person receiving the message. A look at how to invite questions and feedback.
Difficult Communication – A provision of clear guidelines and advice on what to do when communication does not go smoothly, how to manage criticism and give criticism, whilst remaining constructive and positive.
Putting it all into Practice – A chance to develop and practice the skills of communication whilst further exploring three key topics of communication.